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ID LOGIX (Pvt) Ltd PRIVACY POLICY

At Idlogix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, retain, transfer, and safeguard your data when you use our software and mobile applications.

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Information We Collect

We collect the following types of information from users of our software and mobile apps:

  • Personal Information: This includes your name, email address, phone number, and other information you provide when creating an account or interacting with our services.
  • Location Data: Many of our mobile apps require access to your location to provide core functionalities, such as enhancing distribution management or customer service features. This data may be collected continuously or only while the app is in use, depending on your settings.
  • Usage Data: Information about how you use our apps and services, including interaction with features, system logs, and usage patterns, is automatically collected.
  • Content and Media: Our apps may allow users to send data in the form of text, images, and other media to our servers for processing, storage, and analysis.

Use of Your Personal Data

We use your personal data for various purposes, including:

  • To provide, maintain, and improve our services, including our DSM (Distribution Management System), ERP (Enterprise Resource Planning), customer management systems, and complaint management systems.
  • To process transactions, fulfill requests, and manage customer complaints and feedback.
  • To analyze usage patterns, improve app functionality, and enhance user experience.
  • To enable object detection features and other core functionalities of our apps.
  • To comply with legal obligations and protect our rights.
  • To send important service updates, notifications, or promotional material (subject to your consent).
  • For security and fraud prevention.

Retention of Your Personal Data

Idlogix will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy. Once your data is no longer required, we will delete or anonymize it in accordance with applicable laws.

Transfer of Your Personal Data

Your information, including personal data, may be transferred to—and maintained on—servers located outside of your jurisdiction. By using our services, you consent to such transfers, which will always comply with applicable data protection laws.

Delete Your Personal Data

You have the right to request the deletion of your personal data at any time. To request data deletion, please contact our support team. We will process your request as required by applicable law and ensure that your data is permanently removed from our systems, except for data that must be retained for legal or security reasons.

User Data Policy

We value your trust in providing us with your personal data. Idlogix follows strict protocols to ensure that user data is collected, stored, and processed securely and transparently. We are committed to upholding user privacy and complying with relevant data protection regulations.

You can adjust location-sharing preferences within your mobile device settings.

Disclosure of Your Personal Data

Business Transactions

If Idlogix is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, Idlogix may be required to disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

Idlogix may disclose your personal data in good faith if such action is necessary to:

      • Comply with a legal obligation.
      • Protect and defend the rights or property of Idlogix.
      • Prevent or investigate possible wrongdoing in connection with our services.
      • Protect the personal safety of users or the public.
      • Protect against legal liability.

Security of Your Personal Data

We take reasonable steps to protect your personal data using industry-standard security measures. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Children’s Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Links to Other Websites

Our services may contain links to third-party websites that are not operated by Idlogix. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. Idlogix is not responsible for the content, privacy policies, or practices of any third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.